Ordering, Payment Freight Terms & Conditions
- Details
- Last Updated: Wednesday, 29 April 2020 18:13
Payment
If you wish to pay by bank deposit, or Electronic Funds Transfer (EFT), our bank account details will be sent to you on receipt of your order request email, otherwise we accept PayPal payments, details on the individual hull order page.
Confirmation of Order and Commencement of Work
Work will not commence until we see payment has been made, either through paypal or deposited into our bank account for the full amount, including the freight. Payment of freight is confirmation of order - manufacturing will not start until hull and freight is paid for.
Freight
On receipt of an order, the freight will be calculated using the most convenient and cost effective freight company available at the time of order. You will receive the freight quote via email, and either choose to cancel the order hence receiving a full refund, or make the payment for freight charges.
The total calculated freight cost will be paid by the customer, in advance before order is commenced.
Freight quoted includes packaging, local and interstate or overseas couriers, and insurance. (It does NOT include any customs or import taxes - these are charged by your local governance and are beyond our control.)
Overseas Customers
For overseas customers, please email me your full address so I can give you a custom shipping quote for the hull/s you would like to order. Please note that freight charges do not include import duties, brokerage fees and taxes, these are the responsibility of the customer on receipt. Import duties and tax calculators can be found online.
Shipping costs from Australia can be prohibitive, so please consider purchasing a number of hulls at one time as many will fit inside each other. Also, if you are part of a modelling club, consider combining several customers orders together which can save each customer a great deal of money.
Lead time
Please allow 3 to 4 weeks for your order to be manufactured and packaged ready for shipment. No hulls over 2 metres in length are kept in stock.
Refunds
Once your order is completed and ready for shipment no refunds can be issued.
Refunds will not be issued once goods are signed for in good order.
Any damage to the goods in transit, must be reported within 7 Days of receipt. In the event of an in transit damage claim, the refund will require photographic evidence. Any claims will be dealt with on a case by case basis.
Any order that is cancelled or returned to us without prior approval is subject to a 30% cancellation fee.
For all enquiries:
Tim Amos - Model Maker
ABN: 54 535 315 319